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All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Please make sure to include all item boxes and dust bags with your return.
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Only one prepaid label is provided for each order. Therefore, all goods must be returned in the same parcel.
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Return shipments must be made using the same service as for the original delivery (DHL, UPS, Fedex).
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We can only accept returns from the country to which an order was originally shipped. For example, orders delivered to Germany must be returned from Germany. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
KOAKON does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Please contact KOAKON.com before returning any products. Notify us via Help Center. Please verify by transaction number, Name and Email We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible. A refund will ONLY BE distributed after the product has been verified to have been returned in perfect condition.
